aajili Privacy Policy

1. Introduction

aajili ("We," "Us," "Our," or "aajili") operates an online casino platform accessible at aajili.cam, providing gaming services to players in the Philippines. We recognize the importance of protecting your personal information and are committed to handling your data responsibly, transparently, and in compliance with Philippine data protection laws.

This Privacy Policy applies to all personal information collected through the aajili website, mobile platform, customer support channels, and any other services provided by aajili. By creating an account, depositing funds, or otherwise using our services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Policy.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173), aajili acts as the Data Controller of the personal information you provide to us. As the Data Controller, we determine the purposes for which and the manner in which your personal data is processed.

Data Protection Officer Contact:
If you have questions or concerns regarding this Privacy Policy or how your personal data is handled, you may contact our Data Protection Officer at the email address provided in Section 15 of this document.

3. Information We Collect

aajili collects various categories of personal information to provide, improve, and secure our services. The types of information we collect include:

3.1 Information You Provide Directly

When you register an account with aajili, we collect:

• Identification Information: Full legal name, date of birth, nationality, and government-issued ID number (for KYC verification purposes).
• Contact Information: Email address, mobile phone number, and residential address.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
• Financial Information: Payment method details (e.g., GCash mobile number, bank account information, cryptocurrency wallet addresses), transaction history, deposit and withdrawal records.
• Verification Documents: Copies of government-issued identification (passport, driver's license, PhilSys ID), proof of address documents, and selfie photographs submitted for identity verification (KYC) purposes.
• Communication Records: Chat logs, email correspondence, support tickets, and any other communications you have with aajili's customer support team.

3.2 Information Collected Automatically

When you access or use the aajili platform, we automatically collect:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (such as IP address and device ID).
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, clickstream data, and other behavioral analytics.
• Geolocation Data: Approximate geographic location derived from your IP address to ensure compliance with geographic restrictions and regulatory requirements.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 9 for details).

3.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors (such as GCash, Maya, and banking partners), identity verification services, fraud prevention agencies, and marketing partners. This information is used to verify your identity, process transactions, detect fraud, and comply with regulatory obligations.

4. How We Use Your Data

aajili processes your personal information for the following purposes:

4.1 Account Management and Service Delivery

• To create, maintain, and manage your aajili account;
• To process deposits, withdrawals, and other financial transactions;
• To enable you to participate in casino games, sports betting, and other gaming activities;
• To manage your loyalty rewards, bonuses, and promotional offers;
• To provide customer support and respond to your inquiries.

4.2 Regulatory Compliance and Legal Obligations

• To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations;
• To conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks;
• To comply with legal obligations under Philippine law, including tax reporting, anti-fraud measures, and regulatory audits;
• To detect, prevent, and investigate fraudulent activity, money laundering, problem gambling, and other illegal conduct;
• To enforce our Terms and Conditions and protect the rights, property, and safety of aajili, our players, and the public.

4.3 Platform Improvement and Analytics

• To analyze usage patterns and player behavior to improve our platform, game selection, and user experience;
• To conduct research, statistical analysis, and product development;
• To test new features, perform A/B testing, and optimize site performance.

4.4 Marketing and Communications

• To send you promotional offers, newsletters, game recommendations, and other marketing communications (with your consent where required);
• To personalize your gaming experience and tailor content, advertisements, and offers based on your preferences and activity;
• To notify you of account activity, transaction confirmations, security alerts, and other service-related messages.

4.5 Security and Fraud Prevention

• To monitor and protect against security threats, unauthorized access, and cyberattacks;
• To detect patterns of fraudulent behavior, bonus abuse, collusion, and other prohibited activities;
• To maintain the integrity and fairness of gaming outcomes.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, aajili processes your personal information based on one or more of the following legal grounds:

• Consent: You have provided explicit consent for us to process your personal data for specific purposes (e.g., marketing communications).
• Contractual Necessity: Processing is necessary to fulfill our contract with you, including providing gaming services, processing transactions, and managing your account.
• Legal Obligation: Processing is required to comply with Philippine laws, PAGCOR regulations, anti-money laundering requirements, and other legal obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, platform improvement, and customer support, provided such interests are not overridden by your fundamental rights and freedoms.

6. Data Sharing and Disclosure

aajili does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your personal data with the following categories of recipients:

6.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processors (GCash, Maya, BDO, BPI, Metrobank, cryptocurrency payment gateways);
• Identity verification and KYC service providers;
• Game providers (JILI, PG Soft, Pragmatic Play, Fa Chai, and live casino suppliers);
• Cloud hosting and data storage providers;
• Customer support platforms and communication tools;
• Marketing and analytics services.

These service providers are contractually obligated to protect your data, use it only for the purposes for which it was disclosed, and comply with applicable data protection laws.

6.2 Regulatory and Law Enforcement Authorities

We may disclose your personal information to PAGCOR, the National Privacy Commission (NPC), law enforcement agencies, courts, and other governmental authorities when required by law, court order, subpoena, or regulatory request, or when necessary to:

• Comply with legal obligations and regulatory audits;
• Detect, prevent, or investigate criminal activity, fraud, money laundering, or violations of our Terms and Conditions;
• Protect the rights, property, and safety of aajili, our players, and the public;
• Enforce legal claims or defend against legal proceedings.

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving aajili, your personal information may be transferred to the acquiring entity or successor organization. You will be notified of any such change in ownership or control of your personal data.

6.4 With Your Consent

We may share your personal information with third parties for any other purpose with your explicit consent.

7. Data Retention

aajili retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: Retained for the duration of your account's active status, plus a minimum of five (5) years after account closure to comply with PAGCOR recordkeeping requirements and anti-money laundering regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• KYC and Verification Documents: Retained for a minimum of five (5) years after account closure or the last verification update.
• Marketing Communications: Retained until you withdraw consent or unsubscribe, after which your data will be suppressed from marketing lists but may be retained for compliance purposes.
• Support and Communication Records: Retained for up to three (3) years for quality assurance and dispute resolution purposes.

After the applicable retention period expires, your personal information will be securely deleted or anonymized in accordance with our data destruction and disposal procedures.

8. Data Security

aajili implements industry-standard technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, destruction, and loss. Our security measures include:

• Encryption: All data transmitted between your device and aajili servers is protected using Transport Layer Security (TLS) encryption. Sensitive data at rest, including passwords and financial information, is encrypted using industry-standard cryptographic algorithms.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All aajili employees and contractors with access to personal data are subject to confidentiality obligations and undergo regular security training.
• Two-Factor Authentication (2FA): aajili offers and encourages the use of two-factor authentication to protect player accounts from unauthorized access.
• Firewall and Intrusion Detection: Our systems are protected by enterprise-grade firewalls and intrusion detection and prevention systems that monitor for and respond to unauthorized access attempts.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration tests to identify and address potential weaknesses in our systems.
• Data Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, aajili will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

While we take all reasonable precautions to safeguard your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data and encourage you to take steps to protect your own account, including using a strong, unique password and enabling 2FA.

9. Cookies and Tracking Technologies

aajili uses cookies and similar tracking technologies to enhance your experience on our platform, understand how you interact with our services, and deliver relevant content and advertising.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of the aajili platform. They enable core functions such as account login, session management, and security. Without these cookies, the platform cannot function properly. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how you use the aajili platform, including which pages you visit most often and any error messages you encounter. This data is used in aggregate form to improve platform performance and user experience.
• Functionality Cookies: These cookies allow the platform to remember your preferences and settings, such as your preferred language, display settings, and last-used payment method, to provide a more personalized experience.
• Marketing and Targeting Cookies: With your consent, these cookies track your browsing behavior and gaming activity to deliver personalized promotional offers and relevant advertising. You may opt out of these cookies at any time.

9.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or set your browser to notify you when cookies are being set. Please note that disabling certain categories of cookies may affect the functionality of the aajili platform and your ability to access some features. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

10. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal information held by aajili:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, stored, and disclosed. This Privacy Policy fulfills that obligation.
• Right to Access: You have the right to request access to the personal information we hold about you, including a copy of that data and information about how it is being processed.
• Right to Rectification: You have the right to request correction of inaccurate, incomplete, or outdated personal information. You may update certain account details directly through your aajili account settings.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format and to request transfer of that data to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting our support team.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances, such as while a dispute about the accuracy of the data is being resolved.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Lodge a Complaint: If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Protection Officer using the contact details provided in Section 15. We will respond to your request within thirty (30) calendar days of receipt, unless an extension is required under applicable law.

11. Children's Privacy and Age Restriction

aajili's services are strictly intended for adults aged twenty-one (21) years and above, as required by PAGCOR regulations governing casino-style online gaming in the Philippines. We do not knowingly collect personal information from individuals under the age of 21.

If we discover or are notified that we have inadvertently collected personal data from a person under the age of 21, we will immediately suspend the relevant account, delete the personal information from our records, and reverse any associated transactions to the extent possible. Parents and guardians who believe a minor has accessed the aajili platform are encouraged to contact us immediately at the address in Section 15.

We employ age verification mechanisms at registration and may conduct additional age checks at any time. We strongly encourage parents and guardians to use parental control software and monitoring tools to prevent minors from accessing online gambling platforms.

12. Third-Party Links and Integrated Services

The aajili platform may contain references to or integrations with third-party services, including payment processors and game providers. These third parties operate under their own privacy policies, which govern how they collect, use, and disclose data. aajili is not responsible for the privacy practices of third-party services and encourages you to review the privacy policies of any third-party services you interact with.

When you make a deposit using GCash, Maya, or a banking partner, your financial transaction data is processed by that payment provider in accordance with their own terms and privacy practices. aajili only receives confirmation of successful transactions and does not store full payment credentials such as bank PINs or full card numbers on our servers.

13. International Data Transfers

In the course of providing our services, aajili may transfer your personal information to, or access it from, countries or territories outside the Republic of the Philippines, including locations where our servers, service providers, or business partners are based. When we transfer your personal data internationally, we ensure that:

• The receiving country or organization provides an adequate level of data protection, comparable to the standards required under the Philippine Data Privacy Act;
• Appropriate contractual safeguards, such as data processing agreements and standard contractual clauses, are in place with international recipients;
• The transfer is necessary to fulfill our contractual obligations to you or is otherwise permitted by applicable data protection law.

14. Updates to This Privacy Policy

aajili reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or business operations. When we make material changes to this Policy, we will notify you by posting a prominent notice on the aajili website and, where appropriate, sending a notification to your registered email address at least seven (7) calendar days before the changes take effect.

The "Last Updated" date at the top of this Privacy Policy reflects when it was most recently revised. Your continued use of the aajili platform following the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated Policy, you must stop using the platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how aajili protects your personal information.

15. Contact Us and Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by aajili, you may reach our Data Protection Officer through the following channels:

Email: [email protected]
Website: aajili.cam
Support: 24/7 Live Chat via aajili.cam

We are committed to resolving your privacy concerns in a timely and fair manner. If you are not satisfied with our response, you may escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the independent body responsible for enforcing the Data Privacy Act of 2012.